ASR Online Marketing Pvt. Ltd.
(Effective across all purchases made via website, offline orders, or through authorized ASR Distributors)

• Customers may cancel their order within 24 hours of placing it, provided the product has not been dispatched.
• Once the product is shipped, cancellation is not possible.
• Cancellations must be requested through official customer support at:
  📧 asr250121@gmail.com
  📞 +91 82697 87676

A product shall be eligible for refund if:

• It is returned within 7 days of delivery
• The item is unused, unopened, and in original condition
• The original invoice is attached
• The return reason is valid (example: damaged packaging, expired product, incorrect item)

Note: Products opened or partially used will not be eligible for return/refund unless there is a manufacturing defect.

• Opened wellness products, Ayurvedic medicines, or agricultural items
• Items with tampered packaging or missing invoice
• Any product returned after the 7-day window

• Refunds will be processed within 7-10 working days of receiving the returned product
• The amount will be refunded to the original payment mode (Bank/UPI/Wallet)
• No cash refunds will be entertained

• Distributors may return unsold inventory within 60 days of purchase, provided:
• Products are in saleable condition
• Proper invoice and ID are submitted
• Returns comply with the Direct Selling Guidelines
• Restocking charges of up to 10% may apply

• Exchange is only allowed if:
• Product delivered was defective or damaged
• Wrong product was sent
• Contact must be made within 48 hours of delivery with images/proof

ASR reserves the right to modify or update this policy at any time.
Latest version will always be available on the official website.